RETURN & EXCHANGE POLICY
We ensure every product passes strict quality checks. But if you face any issue, we are here to help.
Return/Exchange Accepted Only For:
You may request a return/exchange within 24 hours of delivery if:
Wrong product delivered
Defective or damaged product
Size received is different from the size ordered
Mandatory Requirements
To approve your request, you must provide:
Unboxing video (without any cuts or pause)
Clear product photos
Order number
Without an unboxing video, no request will be accepted.
Returns Not Accepted For:
Color variation due to lighting (5–10% difference)
Used, washed, worn or altered products
Custom-size, wholesale, or bulk quantity orders
Accessories, sale items or discounted pieces
Minor thread, print or stitching variations common in handmade products
EXCHANGE PROCESS
We verify your request & video.
Pickup is arranged from your location (if the service is available).
Once the returned product passes quality check, your replacement item is shipped within 3–5 working days.
If pickup is unavailable in your area, the customer must self-ship the item to our warehouse.
REFUND POLICY
MOHILYA provides exchange or store credit only.
Refunds are not provided, including COD advance.
COD advance amount is only adjusted in exchange orders.
ORDER CANCELLATION
Orders can be cancelled within 4 hours of placing the order.
Once the order is processed or dispatched, cancellation is not possible.
RETURN ADDRESS
MOHILYA – Mohilya Couture Pvt. Ltd.
6005/6006, 6 floor Rajhans fabrizo, nr. Polaris textile, brts road, parvat patiya 395010
+91 90994 66691
info@mohilya.com
IMPORTANT NOTE
By shopping at mohilya.com, you agree to all the above policies.
